Shipping Policy

Thank you for visiting our store. We are committed to providing you with the best shopping experience, including fast and reliable shipping. Please read our shipping policy below:

Processing Time

All orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification once your order has shipped.

During high-volume periods, such as new collection releases or sales events, processing times may be slightly longer.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We currently offer:

• USPS Standard Shipping (Puerto Rico & U.S.): 3–7 business days

• USPS Priority Shipping (Puerto Rico & U.S.): 1–3 business days

• International Shipping (DHL or UPS): 7–14 business days

Delivery times are estimates and may vary due to carrier delays or circumstances beyond our control.

Order Tracking

Once your order ships, you’ll receive a confirmation email with your USPS tracking number, allowing you to follow your package in real time.

Customs, Duties & Taxes

ELEDÉ is not responsible for any customs or import taxes applied to international orders. All fees imposed during or after shipping (tariffs, taxes, etc.) are the customer’s responsibility.

Lost, Damaged, or Delayed Packages

ELEDÉ is not responsible for packages lost, stolen, or damaged during transit. If your package appears to be lost or delayed, please contact USPS directly using your tracking number.

If you need assistance, please email us at support@eledepr.com—we’ll do our best to help.

Address Accuracy

Please double-check your shipping address before completing your order. Once your order has been processed, we cannot guarantee that changes can be made.

Contact

For shipping questions or assistance: support@eledepr.com